Meet the Innovative Team
Amanda Richards
Amanda is the Founder and CEO of Innovative RCM, bringing over 17 years of billing experience to her role. As an expert in physical therapy billing with extensive experience across various medical specialties, Amanda has established her company as a leading force in the industry.
Amanda's primary goal is to empower her employees to achieve the life they envision, while providing exceptional service that enables clients to realize their own aspirations. She believes that success extends beyond monetary measures and is dedicated to creating a supportive and impactful environment.
Under Amanda’s visionary leadership, Innovative RCM has become a top physical therapy billing company in the U.S. Her commitment to excellence and her desire to leave a meaningful legacy for her children and grandchildren underscore her enduring impact on both her industry and her family.
Lena Leija
Lena is the Director of Operations at Innovative RCM, where she leverages her certification as a Professional Biller and her expertise in billing and accounts resolution. With a strong focus on operational excellence, Lena plays a pivotal role in driving the company’s success.
Lena's personal goals include supporting the CEO in expanding and maintaining the company as the leading physical therapy RCM provider. She is committed to continuous growth and learning within her role, striving to enhance her skills and knowledge.
In addition to her professional ambitions, Lena prioritizes building strong relationships with both staff and clients. Her dedication to maintaining long-lasting client relationships and fostering a collaborative work environment reflects her commitment to the company's long-term success.
Shea Seguin
Shea is an RCM Administrator at Innovative RCM, where she oversees accounts resolution and credentialing. Her role is crucial in ensuring the smooth and efficient operation of these key areas.
Shea’s goals are centered around personal and professional growth. She is committed to exploring all aspects of medical billing in depth while also expanding her knowledge of the business world. Her ambition is to contribute to maintaining Innovative RCM’s status as the leading physical therapy billing company.
Driven by a desire to understand her capabilities fully and to excel in her field, Shea is dedicated to continuous learning and achieving excellence in her role.
Abby Sites
Abby is an Administrator at Innovative RCM, overseeing patient accounts and collections with expertise drawn from her extensive experience in the Accounts Resolution Department. She has completed the Certified Professional Billing course, further solidifying her proficiency in billing and account management.
Abby’s goals are to continuously grow and expand her knowledge across all departments, ensuring comprehensive support for clients and maximizing revenue opportunities. She is dedicated to providing patients with the best possible experience and is eager to explore various roles within the administrative team.
Committed to maintaining the company's reputation as the leading physical therapy billing provider, Abby is focused on enhancing operational effectiveness and delivering exceptional service.
Bailey Hebert
Bailey is a seasoned RCM Specialist with specialized expertise in EFT/ERA and credentialing. With years of experience interacting with insurance companies and completing the certified billing course, Bailey has honed her skills in electronic funds transfers, electronic remittance advice, and credentialing processes.
Bailey’s enthusiasm for the growth of the business is matched by her proactive approach and willingness to support wherever needed. She is driven by the goal of advancing into a supervisory role, where she can further contribute to the company's success.
A key focus for Bailey is to enhance operational efficiency by minimizing paper-based processes. She is dedicated to setting up ERA/EFT for all clinics and advancing electronic claims submission to streamline operations. Additionally, Bailey is eager to broaden her expertise in credentialing and contracting, aiming to deepen her knowledge and impact in these critical areas.
Bailey Richards
Bailey is a skilled RCM Specialist with expertise in patient accounts. She is dedicated to expanding her knowledge and skills in patient accounts to further enhance her contributions to the company.
Bailey’s goal is to continue being a valuable asset to her organization while maintaining a balanced approach between her professional responsibilities and family life. Her commitment to personal and professional growth underscores her drive to excel in her role and support the company’s success.
Demi Reed
Demi is an accomplished RCM Specialist with a robust expertise in billing and accounts resolution. Her extensive experience includes managing prior authorizations and navigating complex billing scenarios. Demi is certified in professional billing, underscoring her commitment to excellence in the revenue cycle management field.
Demi is passionate about her role and deeply aligned with her company’s mission and values. Looking ahead, she aspires to move into a leadership position where she can drive impactful change and contribute meaningfully to both the organization and society at large. Her dedication to the company’s long-term success reflects her belief in its vision and her readiness to play a pivotal role in its achievements.
Ellie Reed
Ellie is a skilled RCM Specialist with a strong focus on billing and posting, renowned for her expertise in managing complex billing processes with precision. Her extensive background in these areas is complemented by valuable leadership experience and a certification in professional billing.
Currently, Ellie leverages her specialized skills to enhance operational efficiencies and foster positive client relationships. Her goal is to advance into a leadership role where she can drive strategic initiatives, expand her knowledge, and contribute to the growth of her field. Ellie is dedicated to maintaining strong, collaborative relationships with both clients and coworkers, ensuring a supportive and productive work environment.
Emily Taylor
Emily is an RCM Specialist with a strong expertise in billing. Having completed the Certified Professional Billing course, Emily is well-equipped to handle complex billing scenarios with precision.
Emily’s goals are centered on enhancing her work ethic and advancing within the company to support both employee and client growth. She is committed to building trust and ensuring that each day contributes positively to the work environment for herself and others.
Aiming for continued professional development, Emily aspires to oversee a department or become part of the administrative team. Her focus is on maximizing her impact within the company and fostering a collaborative and effective work culture.
Geoffrey Froning
Geoff is a versatile RCM Specialist with extensive expertise in posting, IT, and security, coupled with a strong background in accounts resolution. With valuable leadership experience and a certification in professional billing, Geoff excels in both technical and managerial aspects of revenue cycle management.
Geoff is committed to the long-term success and expansion of Innovative RCM. His primary goal is to contribute significantly to the company's growth by continually broadening his knowledge and sharing insights with others. His leadership aspirations are centered around leveraging his industry experience to mentor and guide team members, thereby driving both individual and organizational excellence.
Passionate about statistics and analytics, Geoff aims to oversee and enhance the financial operations of the business. His ultimate objective is to combine his love for data with strategic oversight, ensuring the financial health and continued success of Innovative RCM.
Isreal Mendoza
Isreal is an experienced RCM Specialist with a strong background in billing. He is dedicated to improving the billing process and fostering professional, efficient relationships with offices and providers.
Isreal’s future goals include enhancing various aspects of revenue cycle management through a combination of knowledge and collaborative efforts. He is committed to continuously expanding his expertise in billing to implement effective practices that benefit his clinics and providers.
Focused on ongoing learning and professional growth, Isreal aims to drive improvements in billing processes and contribute to the overall success of the revenue cycle management function.
Javiane Halliburton
Javiane is a dedicated RCM Specialist with a specialized expertise in accounts resolution. With a strong desire to expand her knowledge of revenue cycle management (RCM) services, Javiane is committed to improving billing efficiency for both providers and patients.
She views herself as a versatile professional, keen to acquire a broad range of skills and insights to enhance her effectiveness in the field. Javiane is driven by the belief that her capabilities are only limited by the knowledge she acquires, making continuous learning a core part of her career approach.
Looking ahead, Javiane envisions moving into a leadership role, where she can leverage her extensive expertise to drive operational improvements and contribute to the strategic success of her organization.
Keaira Harrison
Keaira is an accomplished RCM Specialist with a specialization in accounts resolution. With a keen focus on improving accounts receivable (AR) efficiency, Keaira leverages a comprehensive approach to streamline processes and enhance performance.
Her future goals include advancing AR efficiency by systematically gathering information and resources for carriers, integrating insurance guidelines into daily workflows, and utilizing AI to optimize claim data collection. Keaira also excels in organizing spreadsheets to manage specific revenue projects effectively.
Aiming for a leadership role, Keaira is dedicated to not only driving operational improvements but also to contributing to the development of a physical therapy billing training program. Her vision is to foster a collaborative and knowledgeable team while enhancing industry practices.
Kyle Richards
Kyle is an experienced RCM Specialist with a strong background in billing. He is dedicated to continually expanding his knowledge of revenue cycle management and applying that expertise to enhance billing processes.
Kyle’s goal is to implement his growing knowledge to improve billing efficiency and effectiveness. He is committed to maintaining clear and consistent communication with providers and offices to ensure the smooth operation of the practices under his oversight.
Looking ahead, Kyle aspires to take on an administrative role, where he can leverage his skills to contribute to broader organizational success. Additionally, he is passionate about developing a comprehensive training program for physical therapy billing, aiming to equip others with the tools and knowledge needed to excel in this specialized area.
Madison Goodman
Madison is a highly skilled RCM Specialist with deep expertise in billing and accounts resolution. With valuable leadership experience and a certification in professional billing, Madison is adept at managing complex billing scenarios and resolving accounts efficiently.
Madison’s career goals include advancing to a leadership position where she can provide influential feedback and drive industry-wide change. She is committed to both professional and personal growth within the company, aiming to make a significant impact while fostering development in others.
An advocate for staying current with industry advancements, Madison diligently monitors changes in policies, laws, and new strategies to navigate the ever-evolving landscape of revenue cycle management. Additionally, she is working towards a certification in professional coding (CPC) to further enhance her expertise.
Sam Dishman
Samantha is a dedicated Receptionist and Patient Accounts Specialist with a robust background in handling attorney requests and collections. With extensive experience in billing and a certification in professional billing, Samantha excels in delivering precise and reliable financial support.
Samantha’s primary goal is to provide exceptional service and support to clients, ensuring high-quality interactions and satisfaction. Her commitment to accuracy and excellence in patient interactions underscores her dedication to maintaining strong, positive relationships with clientele.